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The survey was conducted in February 2007 by QMS International,
using BenchmarQ, a process to measure customer satisfaction,
which has been exclusiveley developed by QMS, enabling them
to gather honest and accurate feedback from customers. The
survey resulted in Wayte Travel Management achieving a Diamond
Award Certificate for customer satisfaction. The overall satisfaction
rate was 90%, which BenchmarQ classify as 'exceptionally good'.
Below are some of the questions and responses given as part
of the survey.
How efficient are Wayte Travel at responding
to your enquiries?
"They've been much quicker than any other agencies I've
used in the past..."
How would you rate their service?
"Excellent"
How punctual are they at delivering their services?
"They get back in a couple of minutes to all my e-mails"
How do you compare their service to their competitors?
"They are very competitive!"
How do they compare on quality?
"They are excellent! I wouldn't use anybody else"
Do you have any additional comments regarding
their service?
"It's very quick and very efficient and they've always
got cover. Even if one of them is out for 15 minutes, they'll
arrange cover so I can get e-mail's back and book flights
on the same day"
"I personally think they offer an outstanding package.
When you compare them with other competitors, you don't get
the same level of service from the front end sales staff as
you do at Wayte. You don't have such a good relationship bond
and I think that's due to the Staff and the character and
personality you get at Wayte"
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